Whether or not there are job descriptions, is everyone clear about what their duties are, and what is expected of them?
The two basic criteria to assess people are:
Ability, aptitude, skills for the job
Motivation
It is useful to draw up a graph, with ability on one axis and motivation on the other, with a scale of 1 to 10. Each employee can be placed onto the graph. (This is a subjective exercise.)
Consider which members of the team lack the skills they need for their job, would training be worthwhile.
Consider whether it would be beneficial to swap duties around, or change the duties of particular individuals.
Ultimately, are there individuals who’s performance is below an acceptable level?
Your employees are what makes your business, only through you and them can you achieve anything.
There are few jobs where new technology has no impact, and this means in most cases that people must train and improve their skills and abilities.
It is your responsibility to identify training needs within the organisation. You can arrange courses or specialist training for your team. Moreover, you should appreciate that the majority of their knowledge and skills should come through you! If you are a good manager, they will learn through observing your leadership, and from advice that you give.





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